Privacy Policy

Haven Hands Cleaning Services Ltd ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

We are registered in England and Wales (Company #16943925) with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Haven Hands Cleaning Services Ltd is the data controller responsible for your personal data.

Contact Details:

• Email: info@havenhandscleaning.co.uk
• Phone: 07398 279044
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

If you have any questions about this privacy policy or our data practices, please contact us using the information above.

We may collect the following categories of personal data:

3.1 Information you provide to us

• Identity Data: Name, title, date of birth
• Contact Data: Email address, phone numbers, postal address
• Booking Data: Service type, preferred dates/times, special instructions
• Payment Data: Card details (processed securely by Stripe/Klarna, we do not store full card details)
• Communication Data: Messages sent via our contact form or email

3.2 Information we collect automatically

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on our website
• Location Data: Postcode information for service delivery

We use your personal data for the following purposes:

• To provide our services: Process bookings, schedule cleaning appointments, communicate appointment details
• To process payments: Facilitate secure payments via Stripe or Klarna
• To communicate with you: Send booking confirmations, reminders, and service updates
• To improve our services: Analyse feedback and usage patterns
• To comply with legal obligations: Maintain records as required by law
• To handle complaints: Investigate and resolve any issues

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contractual necessity: To fulfil our service agreement with you (e.g., processing your booking)
• Legal obligation: To comply with legal requirements (e.g., tax records)
• Legitimate interests: To improve our services, prevent fraud, and communicate with customers
• Consent: For marketing communications (you can withdraw consent at any time)

We do not sell your personal data. We may share your data with:

• Service Providers: Stripe (payment processing), Klarna (buy now pay later)
• Email Providers: To send booking confirmations and service updates
• Legal Authorities: If required by law or to protect our legal rights

All third-party service providers are required to take appropriate security measures to protect your data.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. These include:

• SSL encryption on our website
• Secure servers with restricted access
• Regular security reviews
• Staff training on data protection

Payment information is processed directly by Stripe and Klarna – we do not store full card details on our servers.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including:

• Booking records: 6 years (for tax and legal purposes)
• Customer enquiries: 2 years
• Marketing data: Until you unsubscribe

After the retention period, your data will be securely deleted or anonymised.

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access: Request a copy of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for website functionality (e.g., booking form)
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our website may contain links to third-party websites (e.g., Stripe, Klarna, social media). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.

We encourage you to read the privacy policy of every website you visit.

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be notified via email or a notice on our website.

If you are not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection issues.

• Website: https://ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

We would appreciate the chance to resolve your concerns first, so please contact us before approaching the ICO.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@havenhandscleaning.co.uk
• Phone: 07398 279044, 07438 592588, 07771 079305
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ